Care at home for an older person
Still their home. Still their day. Just a bit more help in it.
Visiting support across Bristol and South Gloucestershire, from a minimum of two hours a session, so there is time to do things properly rather than rush. The same small team, week after week, with no agency workers.
Why families call us
Most families do not ring us when something dramatic happens.
They ring when the arrangement that used to work has quietly stopped working — and they are tired. Mum is managing, but you have started checking the fridge. Dad has had a fall he did not mention. The washing is piling up and nobody wants to say so. Or the half-hour visits you arranged are not really helping: she is barely settled before they have gone again.
None of that means someone has to leave their home. Often it means the support around them needs rethinking, not escalating. You do not need to know what to ask for — tell us what is changing, what is still working, and what would make the week easier. Working out which service that becomes is our job, not yours.
Why we start at two hours
Short task-led visits are efficient for the provider and frustrating for everyone else.
If putting on socks takes your father twenty minutes but he can still do it himself, that is twenty minutes well spent — not a delay to be managed around.
A two-hour minimum means there is time to do personal care without rushing, make a meal and actually sit down to it, have a conversation, and notice the things that matter: that she is drinking less, that he has not been out this week, that something is bothering them.
What support can look like
Built around the week they already have.
Mornings and evenings
Getting up, washing, dressing, breakfast and medication prompting where that is part of the agreed care plan — at the pace the person sets, not the clock.
Meals and the house
Cooking something proper and eating it with company. Laundry, shopping and keeping the home somewhere they still want to be.
Company and getting out
Someone to talk to, go to the shops with, keep an appointment with, or sit and have a cup of tea with. For a lot of people this is the part that changes the week.
Giving family a break
Regular, reliable cover so a husband, wife, son or daughter can go to work, sleep properly, or have an afternoon that is theirs.
The kitchen is still your kitchen, your chair is still where you left it, and the person helping you knows you take two sugars and that your daughter rings on Sundays.
Keeping the day recognisableContinuity
For regular visiting care we build a small, familiar team around each person.
Usually two or three support workers, with arrangements in place for leave and sickness. Our support workers are employed by us. They are not agency staff.
What we will be straight about
We are a smaller, local provider. That is the point of us, and it also sets limits.
- If someone needs two people for moving and handling, we will tell you whether we can staff that safely before anything is agreed.
- If someone is awake and distressed most of the night, a visiting service is probably the wrong shape of help, and we will say so.
- If nursing care is needed, that is a different registration and a different provider.
- We would rather decline a package than be the fourth agency that did not last.
How it starts
Four steps, and you can stop at any of them.
Nothing is agreed until you have seen it written down.
You tell us what is happening
By phone or by email. A few sentences is plenty.
We reply within one working day
And we say honestly whether we are likely to be able to help.
We visit
We meet the person, see the home, and talk to whoever knows them best.
You get a clear proposal
Covering the support, the staffing, the cost and the start arrangements — before anything begins.
Worried about an older relative?
No forms to fill in first, no commitment, and no pressure. Tell us what is going on and we will tell you what we think.
0117 405 4320 [email protected] Read our family guidance Visiting care is confirmed in Bristol and South Gloucestershire. Enquiries from North Somerset and Gloucestershire are welcome, subject to confirming we can staff your area. Our registered personal-care service is rated Good overall by the Care Quality Commission, last rated 13 June 2023.