For Professionals

Referring an adult to Care Horizons

Information for commissioners, social workers and hospital discharge teams. We support adults across Bristol and South Gloucestershire whose needs have outgrown standard home care. We take on fewer people and stay with them for the long term.

📞 0117 405 4320 · [email protected]
Most enquiries are handled by our Service Manager, Joe Sparrow, and Deputy Manager, Jessica White, with senior oversight from our director and registered manager, Vierka Hiscock. There is no call centre.

Who we support

Adults aged 18 and over, in their own homes or supported living, including people with:

autism and sensory needs
mental health conditions
learning disabilities
behaviour that others find challenging
complex or constant needs that standard home care can’t hold

We work at every level of intensity, from a few hours a day to round-the-clock support.

What we look for before we say yes

We are honest about fit. We only accept a referral when we believe we can do it well and stay for the long term. Before we agree, we look at:

whether we can build the right team around the person
whether the placement is safe for them, for our staff, and for those around them
whether we can offer consistency — the same small team, not a rota of strangers
whether the funding and hours match what the person actually needs

If we’re not the right service, we’ll say so early, and where we can we’ll point you somewhere better.

How to refer

Call 0117 405 4320 or email [email protected] with a brief outline of the person and the situation.
We’ll arrange a conversation with Joe or Jessica, usually within one working day.
We carry out an assessment and confirm honestly whether we can meet the need, and when we could start.

Current capacity

Capacity changes week to week. Rather than publish a figure that goes out of date, we’ll tell you our honest availability when you call.

Governance & assurance

Registered with and regulated by the Care Quality Commission (rated Good)
ISO 9001:2015 (quality) and ISO 45001:2018 (health & safety) certified
Safeguarding, medication and care-planning policies reviewed regularly
Independently led, with named managers accountable for every placement

Frameworks & contracts

We work with local authority and NHS commissioners on both spot-purchase and framework arrangements. If you need us onto a specific framework or contract, tell us which one and we’ll work through it with you.

Talk to us about a referral

Tell us about the person and the situation, and we’ll give you an honest answer on whether we can help.