Contact us
Tell us what is changing. We will tell you honestly whether we can help.
You do not need to know what service to ask for, or to have decided anything. Most of the people who ring us are tired and are not sure what they are asking for yet. That is a normal place to start.
How to reach us
0117 405 4320 · [email protected]
If you ring outside office hours, leave a message or send an email and somebody will come back to you on the next working day. Existing clients and their families have out-of-hours numbers for their own team.
Please keep clinical, safeguarding and other sensitive detail out of ordinary email until we have agreed a secure way to receive it. A name, a phone number and a sentence about what is happening is enough to start.
What happens next
Four steps, and you can stop at any of them.
You tell us what is happening
By phone or by email. A few sentences is plenty.
We reply within one working day
And we say honestly whether we are likely to be able to help. If we are not the right service we will say so, and point you somewhere better if we can.
We visit
We meet the person, see the home, and talk to whoever knows them best. No commitment at this point.
A written proposal
The support, the staffing, the cost and the start arrangements, before anything begins.
Where we are
Care Horizons Ltd, Unit 7 Badminton Court, Station Road, Yate, Bristol, BS37 5HZ.
Visiting and day support is delivered from the Yate office across Bristol, South Gloucestershire and parts of North Somerset and Gloucestershire. Live-in care is arranged privately and is not limited to those areas.
Registered in England & Wales, company number 05093285. Our registered personal-care service is rated Good overall by the Care Quality Commission, last rated 13 June 2023 — see regulation and quality.
Making a referral?
Professionals can reach the same office on the same number.
Social workers, discharge teams, case managers and commissioners: what we need from a referral and how quickly we can respond is set out on the professionals page. If it is urgent, ring rather than email.
Start with a conversation.
Nothing to fill in first if you would rather talk. No commitment, and no pressure.
0117 405 4320 [email protected] Enquiries are handled by the office on 0117 405 4320. We normally respond within one working day.Or leave your details and we’ll call you back within one working day.