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NAVIGATING THE WINTER BLUES

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Now the days are drawing in for winter, it can take a heavy toll on our mental health. Shorter, darker days significantly heighten the risk of seasonal affective disorder (SAD), more commonly known as ‘winter depression’. It is thought to affect as many as 1 in 5 people in the UK every year (Nuffield Health, 2023).

Symptoms are often hard to diagnose due to the condition easing in lighter months which makes it even more important to raise awareness about this condition. Talking to a healthcare professional to discuss your symptoms can lead to early intervention and better management of SAD and is the most reliable way to relieve it.

Recognising the signs

Persistent low moods, lethargy, difficulty concentrating, irritability, feelings or despair and disconnect from others are all indications.

If you or someone you know is experiencing these, here are some small changes you can make.

4 simple ways to start alleviating SAD

Talking to a professional is important but there are also ways you can begin helping yourself at home.

  • Light therapy lamps
  • Spending time outside
  • Exercise
  • Talk to friends and family
  • Vitamin D supplements (recommended by the NHS)

These can increase the production of both serotonin and endorphins whilst reducing the production of melatonin therefore, boosting an individual’s mood.

World Mental Health Day

Today is the perfect time to reflect on our own well-being and to reach out to others.

Check in regularly on how your friends and family are feeling. A great way to broach this is by starting conversations with open-ended questions. Showing you care and are there to listen, helps build a safe space for them to talk openly about their mental health.

Together, let’s reduce the stigma surrounding seasonal mental health.

Our dedicated team at Care Horizons is here to listen and support you through these darker months. Get in touch with us today if you or a loved one could benefit from our support.

Kristian and Laura

LONG TIME CARE HORIZONS CLIENT SHARES HOW THE CARE PROVIDER HAS CHANGED HIS LIFE

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46-year-old Kristian who has lived in Yate since he can remember deals daily with a moderate learning disability and he is on the Autistic spectrum. He has a large family including his dad Gary and partner Kathy, a brother and a sister and 3 nieces and 2 nephews. He loves to walk and swim, go to Comic-Con and play PS4. Kristian has had Care Horizons in his life for 16 years helping him to get out of the house and do fun things as well as try new things. They have helped him with money management, shopping and other day to day activities.

Care Horizons is a bespoke care provider that provides holistic at-home care in the heart of South Gloucestershire. Care Horizons carefully considers each individual’s needs and they put together a bespoke plan to help them. The team have a strong passion for helping those who need it and CEO, Vierka along with the management team, Jessica White and Joe Sparrow pride themselves on their excellent leadership.

Care Horizons visit Kristian three times a week for 3 hours on a Monday, 5 hours on a Wednesday and 3 hours on a Thursday. Kristian has 2 support workers Laura and Michael who both see him every week and have been supporting him for 3 years. Occasionally another support worker will come which is a nice change for him, but he is very happy that he has a good routine with Laura and Michael. Kristian is very comfortable with support now that his dad and Kathy take a couple of holidays a year and Care Horizons provide sleep in support for him during those times. When a member of Care Horizons is with him, they help him with his shopping and money management which has been hugely helpful for him over the past 16 years as he really struggled with it in the past.

‘Care Horizons have helped me become much more independent and I can now enjoy time away from my dad and family. I love that I have made new friendships and having the Care Horizons team come each week gives me something to look forward to. I love that I can get out of the house and do fun things like go to Harry Potter world, Comic book shops, Forbidden Planet and charity shops. I have also been trying new food.’ says Kristian. He is looking forward to going to Cardiff Comic-Con in October and the Then Jerico concert in December.

When asked about Kristian, Laura said ‘Kristian has become a lot more confident, instigating conversations and requesting places to visit. He’s become more open to trying new things and is really active’.

Kristian would recommend Care Horizons to others with similar daily struggles and is thankful for what they have done for him. His advice to his younger self would be to take care of himself which he hopes others younger than him listen to.

Care Horizons prides itself on the bespoke and holistic care and attention to detail they provide for each client.

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CARE HORIZONS LEADS THE WAY IN DOMICILIARY CARE IN SOUTH GLOUCESTERSHIRE

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Care Horizons is proud to be the leading provider of domiciliary care services in South Gloucestershire, offering exceptional support and personalised care for individuals who want to remain in the comfort of their own homes. With a reputation for delivering high-quality, compassionate care, Care Horizons has established itself as a trusted partner for families seeking the best possible care for their loved ones.

Domiciliary care, also known as at home care, involves providing professional support and assistance to individuals in their own homes, allowing them to maintain independence and a high quality of life. This type of care can range from help with daily activities like personal hygiene, medication management, and meal preparation, to more specialized support for individuals with chronic illnesses or disabilities. Domiciliary care is designed to be flexible, with care plans tailored to the specific needs and preferences of each person.

‘At Care Horizons, we believe that care should be as unique as the individual receiving it. Our dedicated team of highly trained professionals provides a wide range of services, from personal care and medication support to assistance with household tasks and companionship. Whether clients need short-term support after an illness or injury or long-term care due to chronic conditions or aging, Care Horizons is here to ensure that their needs are met with dignity and respect’ says CEO Vierka Hiscock.

What sets Care Horizons apart is their commitment to creating tailored care plans that are fully customised to meet the unique needs of each client. They work closely with families and healthcare professionals to ensure that their clients receive the best possible care, all while maintaining their independence and quality of life. Their staff are trained to the highest standards, and they pride themselves on their ability to deliver not only practical support but also emotional and social care, fostering meaningful relationships that enhance their clients’ wellbeing.

Care Horizons has become the go-to provider of domiciliary care in South Gloucestershire by consistently delivering excellence in care, innovation in service delivery, and a personalized approach that places their clients at the heart of everything they do.

As the demand for domiciliary care continues to grow, Care Horizons remains committed to expanding their services to meet the evolving needs of the community such as recently launching cleaning and house maintenance services. They are dedicated to providing the highest level of care, ensuring that every individual can live safely, comfortably, and with the dignity they deserve.

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WHAT IS AUTISTIC BURNOUT?

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Autistic burnout is a state of intense physical, mental, and emotional exhaustion that disproportionately affects individuals on the autism spectrum.

Unlike typical burnout, which can occur due to prolonged stress or overwork, autistic burnout is intricately tied to the unique challenges and sensory sensitivities experienced by autistic individuals. It often results from the cumulative effect of constantly navigating a world that is not designed to accommodate their needs.

Understanding Autistic Burnout

Autistic burnout can manifest in various ways, including heightened sensory sensitivities, reduced ability to tolerate social interactions, and a significant decrease in executive functioning skills such as planning, organization, and problem-solving. This state of overwhelm can also lead to an increase in autistic traits that the individual may have learned to mask or manage, making daily tasks that were once manageable seem unbeatable.

Causes of Autistic Burnout

Several factors contribute to autistic burnout. One of the primary causes is the chronic need to mask or camouflage autistic traits to fit into neurotypical society. This masking can be incredibly draining, as it requires continuous self-monitoring and adjustment to meet societal expectations. Over time, the effort to appear “normal” can deplete an autistic person’s mental and emotional reserves.

Another significant factor is sensory overload. Autistic individuals often have heightened sensitivities to sounds, lights, textures, and other sensory inputs. Navigating environments that are not sensory-friendly can lead to constant stress and eventual burnout. Additionally, the pressure to meet neurotypical standards in work, school, and social settings without adequate support or accommodations can exacerbate this condition.

Symptoms and Impact

The symptoms of autistic burnout can vary but commonly include extreme fatigue, difficulty with speech and communication, increased sensory sensitivity, and a profound sense of being overwhelmed. Some individuals may experience a regression in skills or abilities, where tasks that were once easy become challenging or impossible.

The impact of autistic burnout is far-reaching. It can affect an individual’s ability to maintain employment, attend school, or engage in social activities. Relationships may also be affected as the individual withdraws or becomes less able to communicate effectively. The emotional toll can lead to increased anxiety, depression, and feelings of isolation.

Managing and Preventing Burnout

Managing autistic burnout requires a multifaceted approach that includes self-care, environmental adjustments, and seeking support. Autistic individuals need to prioritize their well-being by taking regular breaks, engaging in activities that help them relax and recharge, and setting boundaries to avoid overcommitting.

Creating a sensory-friendly environment is crucial. This might involve using noise-cancelling headphones, adjusting lighting, and creating a quiet space to retreat to when needed. Employers and educators can play a significant role by providing accommodations such as flexible work hours, remote work options, and understanding the importance of sensory needs.

Support from family, friends, and professionals is also essential. Therapy, particularly cognitive-behavioural therapy (CBT) tailored to autistic individuals, can help in managing stress and developing coping strategies. Joining support groups where individuals can share experiences and strategies can also be beneficial.

Conclusion

Autistic burnout is a serious and often misunderstood condition that requires awareness and action from both individuals and society. By understanding the unique challenges faced by autistic individuals and providing appropriate support and accommodations, we can help prevent burnout and promote a healthier, more inclusive environment. Recognizing and addressing the signs of autistic burnout is not only crucial for the well-being of autistic individuals but also for fostering a society that values and supports neurodiversity.

Care Horizons

Our team is highly experienced and trained to identify and care for people with Autism. Many of our service users deal with varying levels of these conditions and the care plan we produce reflects the level of support they require as an individual. When a person is first referred to, or approaches Care Horizons, we meet in person with all potential new clients, to ensure we are the right fit as a company for the client.

Contact us today to learn more!

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TEENAGER WITH LEARNING DIFFICULTIES HAS LIFE TRANSFORMED

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19-year-old Josh has recently welcomed specialist care provider, Care Horizons into his life. Prior to September last year, when his family decided to appoint Care Horizons to give Josh professional support and mentoring, Josh was reluctant to leave the house or socialise as he has a learning disability and epilepsy. Inherently a fun-loving young man with a passion for laughter and music, Josh had become increasingly quiet, preferring to keep himself to himself.  With Care Horizons’ support, he is now living life to the full, thanks to the skills, kindness and patience of his support workers.

Josh is visited by his support workers twice a week, from the Care Horizons team, for four hours at a time. The rest of the week, Josh attends a local college which he has been attending for the past 2 years.

“Care Horizons has been really good”, says Josh. “It has been extremely helpful to have someone visit and they’re such good company! We love to get out and about, especially when the weather is fine, and the laughing is endless.”

Josh is a keen DJ, and inspired by musicians in his family, his dream is to be a red coat at Butlins. “I absolutely love music. It really makes me happy, and I can see how much joy it brings to other people.”

ABOVE: Josh with Agnieszka at Care Horizons HQ enjoying a game of cards and cake!
ABOVE: Josh with Agnieszka at Care Horizons HQ enjoying a game of cards and cake!

 

“Josh is phenomenally entertaining”, says his mum, Cherie. “A career in the limelight would be a great fit for him, and the Care Horizons team have really helped by bringing him out of his shell. They’re very caring, which we hadn’t found with our previous provider, and Josh has taken a real shine to his carers, Andrew and Agnieszka.”

“Before starting with Care Horizons, Josh didn’t really want to go out and socialise. He was very happy staying at home, but their support has helped him get out of this habit and he loves nothing more than a trip somewhere new with the team.”

Over the festive period, Josh and his Care Horizons team were regulars at the local Christmas markets, sampling all the delicious fayre, and he hopes trips like these can continue in the spring.

“There is a great music centre in Yate”, continues Josh, “which we have visited a couple of times, and I hope we can continue this year.”

Andrew, Josh’s support worker, has noticed a real improvement in Josh since he began their work together.

“Since working with Care Horizons, we have seen a marked improvement”, says Andrew. “He has been encouraged to look for opportunities to volunteer and also to join the local music group where he can practice with different instruments in an environment that encourages his passion for music and performing.”

Care Horizons prides itself on the personal offering it offers each and every one of its clients, which has led to a national and regional recognition.

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CEREBRAL PALSY ENDURER FINDS NEW JOY IN LIFE

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35-year-old Daniel has had Care Horizons in his life for 16 years. Diagnosed with cerebral palsy at birth, Daniel has round-the-clock care from a rotating team of five Care Horizons staff, who work in 15 hour shift patterns.

Care Horizons provides holistic at-home care to over 21 residents in the heart of Yate in South Gloucestershire, based upon each individual’s wishes, rights competence and health challenges. Care Horizons seeks to develop each individual to their fullest potential, whilst maintaining dignity and equality for all their customers.

“As a child, I was limited by my disability. It was extremely challenging for my parents, who relied on a care support team, who couldn’t always be there when needed. At 17 years old, I was sent to boarding school to receive the care I needed and enable my parents to be able to work.”

“A few years ago, I moved to Yate and finally found my independence. I was introduced to Care Horizons by a fellow friend, who found their 24/7 shift patterns of in-home care unparalleled. Since then, I have been helped by a wonderful team, who work their socks off to ensure I am fit, healthy and enjoying life.”

For Daniel, it was the change in lifestyle and the ability to lead an independent life that really shined through.

“I am able to make my own choices – my diary is my own to fill and I can do what I want each day, which has been revolutionary for me.

“Recently, I suffered with a very bad infection, which led to a hospital stay. During my stay, Care Horizons were on hand, at my side, keeping me company, communicating with my NHS care team, making sure I was comfortable and sitting with me throughout the stay. I have had a lot of operations throughout my 35 years, some of which have gone well and some which have gone extremely wrong. To have the support of the Care Horizons team in hospital when the NHS is stretched as far as it is, makes my life so much more enjoyable.”

ABOVE: Dan at the Royal Albert Hall
ABOVE: Dan at the Royal Albert Hall

 

“Care Horizons make a huge difference in my life – making it extremely enjoyable, entertaining and healthy. Thank you to my wonderful team for their continued support.”

Vierka Hiscock, CEO of Care Horizons, is extremely proud of her ever-expanding team. “Care Horizons offers such a unique type of care in South Gloucestershire. For us, it is never about what our clients lack, rather what they have and how we can help them use that to their advantage.”

“I am honoured to work with a team of incredible people, who are all versatile and resourceful. We strive to make each day enjoyable for our clients and are working hard to tear down the stigma of mental health and disabilities in the UK and turn them into superhuman powers.”

Check out our other blog posts here

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THE IMPORTANCE OF STABILITY IN THE CARE SOCIETY

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In the intricate way our society is built, few things are as important as stability in the care sector. Yet it is something that is continually overlooked. Whether it’s in healthcare, social services, or eldercare, the bedrock of stability forms the foundation upon which quality and compassionate care are built. In an era marked by uncertainty and rapid change, recognizing and nurturing this stability is not just beneficial—it’s imperative.

Stability can have a variety of meanings but those who are in care need to feel safe in the environment they are in. This comes through having a consistent and experienced workforce, having a system that runs in a successful way without unexpected changes, is appropriately funded with strong organizational structures and that has solid infrastructures and technology.

A consistent and well-supported workforce ensures continuity of care, fosters trust between caregivers and recipients, and promotes familiarity and understanding of individual needs. High turnover rates, on the other hand, not only disrupt the continuity of care but also strain resources as organizations invest time and resources in recruitment and training.

Stability breeds expertise. Experienced caregivers who have been with an organization for a significant period often possess invaluable knowledge and skills honed through years of practice. This expertise translates into better outcomes for those under their care, as they can navigate complexities with confidence and efficiency. Furthermore, stability within teams fosters collaboration and synergy, enabling smoother coordination of services and a more cohesive approach to addressing multifaceted challenges.

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Beyond the workforce, stability in the care sector extends to organizational structures and funding mechanisms. Adequate funding and sustainable financial models are essential to maintain the quality of care and support innovation and improvement initiatives. Fluctuating budgets or uncertain funding streams create an environment of instability, forcing organizations to operate reactively rather than proactively, and often compromising the standard of care delivered.

Additionally, stability in regulatory frameworks and policies is paramount. Clear, consistent regulations provide a framework for operations, ensuring accountability, safeguarding standards of care, and protecting the rights of both caregivers and recipients. Frequent changes or ambiguity in regulations can create confusion and inefficiencies, diverting resources away from direct care provision towards compliance activities.

Furthermore, stability in infrastructure and technology plays a crucial role in enhancing the efficiency and effectiveness of care delivery. Reliable systems and equipment ensure uninterrupted access to essential services and minimize disruptions caused by technical failures or inadequacies. Moreover, investment in technology can empower caregivers with tools for remote monitoring, data analysis, and communication, augmenting their capabilities and expanding access to care in underserved areas.

The importance of stability in the care sector is perhaps most acutely felt during times of crisis. Whether it’s a global pandemic, natural disaster, or societal upheaval, a stable and resilient care sector acts as a defence against chaos, providing essential support and services to those in need. Organizations with robust systems and a culture of stability are better equipped to adapt and respond swiftly to emerging challenges, ensuring continuity of care even in the face of adversity.

In conclusion, stability in the care sector is not a luxury—it’s a necessity. It underpins the quality, continuity, and resilience of care delivery systems, shaping the experiences and outcomes of both caregivers and recipients. Recognizing the importance of stability entails a commitment to fostering a supportive environment for the workforce, ensuring sustainable funding and regulatory frameworks, and investing in infrastructure and technology. Only by prioritizing stability can we build a care sector that is truly responsive, equitable, and compassionate, capable of meeting the evolving needs of individuals and communities now and in the future.

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NEW PROMOTIONS FOR JOE SPARROW AND JESSICA WHITE

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Care Horizons has been going from strength to strength recently and is delighted to announce the appointment of two of their team members to the management team.

JOE SPARROW

Joe Sparrow is 53 years old and started her career in care at just 19 years old. She was inspired by her mother who had worked in a hospital for over 25 years and then in a community home, dedicated to both her roles and making a difference to people’s lives. After seeing how much her mum loved it, Joe was inspired and began her own career in care.

Joe joined Care Horizons in 2007 where she started as a Team Leader. Since starting she has seen Care Horizons flourish and get progressively bigger, having taken on more care packages and in turn new staff. She has seen the company gain a much bigger presence within South Gloucestershire, building good relationships with social workers and enabling them to offer more training.

When asked what she thought makes Care Horizons stand out she replied ‘Our staff, they are all amazing and go that extra mile. We pride ourselves on never having to use agency staff, and our clients know that they will never have a stranger turn up to support them, which is so important as that can be scary and overwhelming for people’.

Joe has stayed in care for 35 years because she genuinely loves her job and she has been able to witness many positive changes in the care sector over the years. ‘The positive impact that good quality care can have on people’s lives is massive, and is amazing to witness and really humbling’, said Joe.

 

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Joe is very excited to see what the future holds for Care Horizons over the coming years and wants to continue helping to make people’s lives better. She has 3 grown up daughters, 1 granddaughter and 2 dogs. She is happiest when spending time with her family and in her spare time walks her dogs, gardens and cooks.

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For now, Jessica feels like she won’t change anything in the way she does her new role within Care Horizons. She says she will continue to follow her gut and heart and intends to spend the next five plus years learning everything she possibly can from the experiences and knowledge of social care. She feels she has already learned so much from Managing Director Vierka Hiscock and Jo Sparrow over the past few years and wants to continue this to hopefully progress higher in the company in the future.

Jessica feels Care Horizons is different from any other company she has previously worked at as she hasn’t worked anywhere else that made her feel the client is always put first.

‘It’s in the name ‘CARE Horizons’, all of our staff and higher ups genuinely care about each other and every client’ she said.

Jessica feels she was always supposed to work in social care with every job she’s had in the past always feeling like work, whereas social care to her feels like a passion. She enjoys walks with her family and is happiest in the summer when the sun is shining.

 

JESSICA WHITE

Jessica White is 30 years old and has worked in social care for 7 years. When asked how she got into social care she explained that her son was diagnosed with autism at 2 years old and that day changed her life forever.

‘I felt I needed to understand him and help him the best I could, I learned Makaton and did various courses on understanding autism and learning disabilities’ said Jessica.

He was soon referred to a special needs nursery that he went to every day and Jessica felt that while he was in school, she could spend her time helping other people. Hence, she changed careers and started a job doing support work for a company she stayed with for almost 2 years.

In October of 2019 she started a role as a support worker at Care Horizons. Since starting she has gone from strength to strength being promoted to a team leader in 2021 and now to Deputy Manager.

When asked how she felt about her promotion, she responded, ‘I feel this is the perfect time, as I have been working in the office twice a week anyway, learning from the Service Manager Jo Sparrow while I was Team Leader’.

 

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A GREAT END TO 2023

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Looking back at an award-winning journey for Care Horizons

2023 has been an incredible year for Care Horizons. As a key player in South Gloucestershire’s social care landscape, we have made it our aim to be a trailblazer in our sector, not only supporting our clients, but continuously showcasing our commitment to excellence. And for this, we have been honoured to receive a momentous number of accolades – we still can’t believe it!

Let’s take a look back at this incredible year and Care Horizons’ journey with our CEO Vierka Hiscock:

“We are still reeling from this incredible year of awards and recognition in our sector. But, Care Horizon’s success began way before 2023. Starting in 2018, it has been a challenging but phenomenally rewarding rise for our team, which I’m thrilled to lead.”

2018: A Pivotal Moment in a Parliamentary Review

In 2018, Care Horizons made our mark by participating in a Parliamentary Review into social care. This milestone showcased the Government’s dedication to shaping the discourse surrounding social care policies and practices, underlining its commitment to continuous improvement and collaboration within the industry.

2020: Bristol Prestige Awards Recognise Excellence

2020 added another mark of success when we were honoured with the Healthcare Service of the Year Award at the Bristol Prestige Awards. This significant accolade not only acknowledged our commitment to outstanding social services, but cemented our position in the Bristol and South Gloucestershire community.

2022: A Personal Triumph

2022 was a year full of personal triumphs, as I was honoured to grace the pages of the Official Platinum Jubilee Pageant commemorative album as a Women Leader. Being recognised in such a commemorative work was an experience I will never forget.

 

Celebrating HM The late Queen’s birthday at Claridge’s added a regal touch to the year. It wasn’t just a celebration; it was a testament to HM’s The late Queen’s ability to lead with grace and dignity, mirroring the qualities befitting a successful business leader, and an icon to emulate.

2023: A Literary Honour and Business Transformation

As  2023 unfolded, I was honoured to receive a distinguished invitation to contribute to ‘King Charles III: The Leadership and Vision of a Modern Monarch.’ This book, crafted to mark HM King Charles III’s birthday, not only pays tribute to the monarch, but also casts a light on the impactful work a number of the UK’s small businesses have done within sectors like social care.

 

The inclusion of Care Horizons in this commemorative book was a testament to the positive transformation the company has undergone over the past decade. As a leader, I have tried to steer the organisation to explore new heights, whilst at all times ensuring we make a lasting impact on both the business and the community we serve.

 

Care Horizons’ journey from the Parliamentary Review to the Bristol Prestige Awards, my own personal triumphs, and our recent literary honour are testament to our commitment to excellence and driving positive change. As we continue to make strides in the social care sector, we can only hope to be honoured with further accolades and accomplishments, but let’s wait and see.

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LEADING WITH COMPASSION: NAVIGATING THE PATH TO EXCEPTIONAL CARE LEADERSHIP

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A look into the role of CEO Vierka Hiscock as a prominent leader in the care society

Vierka Hiscock took over as Managing Director and CEO of Care Horizon’s in 2017. Since then, she has done wonders for the company, its clients and the South Gloucestershire care industry.

She is a passionate and visionary leader with over 15 years’ experience in patient social care and business administration. She holds a Level 5 Diploma in Management and Leadership Health and Social Care and is currently pursuing a CMI Level 7 Diploma.

As a certified coach/mentor, Vierka believes that with the right support, everyone can reach their full potential and become successful. Vierka has instigated an individualised training plan for each staff member, including QCF qualification training. She offers all her staff one-to-one mentoring/coaching every month for life skills and a business coaching and mentoring service to other companies.

LOOKING TO THE PAST TO SECURE A POSITIVE FUTURE

During her upbringing in Slovakia, she noticed how few women were in leadership positons, which sparked a profound passion to be a headstrong individual and have the chance to put forward her views. With the position she has now, she feels honoured to work with incredible people who are extraordinarily versatile and resourceful.

“For me, you are only as good of a leader as the teams you are managing and supporting,” shares Vierka. “Their accomplishments are a reflection of the hard work and dedication they show, supporting each other and our clients.” 

“Instead of focusing on their performance alone, I see to it that the organisation also invests in developing our staff’s skills and character,” continues Vierka. “This is supported by the fact that employees are more naturally and intrinsically motivated when they consistently improve and become better versions of themselves”.

Likewise, Vierka considers being truthful and honest with team members as fundamental, especially when mistakes happen, as nobody is perfect. “What’s important is to learn from the mistakes and not repeat them again. Making time for staff members and letting them feel appreciated is also very important, so everyone feels supported.”

INSPIRATION

But who inspired her to become the wonderful leader she is today? “My dad has been my biggest role model. He led by example, holding several positions in management and leadership throughout his career.” He showed Vierka that success is achievable and inspired her to dream bigger and achieve more.

Vierka is a leader who is so passionate about her work that it doesn’t feel like work. She begins each day knowing she has the support of a wonderful, experienced team, who show willing and determination through thick and thin.

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